Email this article 
IMPLEMENTASI KEBIJAKAN SURVEI KEPUASAN PELAYANAN PUBLIK PADA LEMBAGA REHABILITASI NARKOBA: STUDI KASUS DI KOTA PEKANBARU
Abstract
Public dissatisfaction with the quality of public services at drug rehabilitation institutions in Pekanbaru City has shown an increasing trend, even leading to the closure of several rehabilitation centers. This condition highlights the importance of the Community Satisfaction Survey (CSS) as an evaluative instrument to improve the quality of public services. This study aims to analyze the implementation of the Community Satisfaction Survey policy based on Regulation of the Minister of Administrative and Bureaucratic Reform Number 14 of 2017, to identify obstacles to its implementation, and to examine the efforts undertaken by drug rehabilitation institutions in Pekanbaru City. This research employs a sociological legal research method with an empirical approach, utilizing primary, secondary, and tertiary data collected through interviews, document analysis, and literature review. The findings indicate that the implementation of the CSS policy has not been optimal, as several rehabilitation institutions have not consistently conducted community satisfaction surveys. The main obstacles include low legal awareness among institutional administrators, limited budget allocation, and insufficient human resource competence in conducting surveys. Furthermore, some institutions have not taken concrete and systematic measures to implement the policy. Therefore, this study recommends strengthening the government’s role through guidance, supervision, and the imposition of administrative sanctions, such as written warnings and fines, to ensure compliance of drug rehabilitation institutions with the public service satisfaction survey policy.
Keywords: drug rehabilitation; public services; community satisfaction survey; policy implementation.Full Text:
PDF (Bahasa Indonesia)References
Buku
Ashshopa, Burhan. Metode Penelitian Hukum. Jakarta: Rineka Cipta, 2004.
Muhaimin. Metode Penelitian Hukum. Mataram: Mataram University Press, 2020
Peraturan Perundangan
Indonesia. Undang-Undang Dasar Negara Republik Indonesia Tahun 1945.
Indonesia. Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Jurnal
Andari, Dwi Wulan Titik, dan Dian Aries Mujiburohman. “Aspek Hukum Layanan Sertifikat Tanah Elektronik.” Al-Adl: Jurnal Hukum 15, no. 1 (2023): 154–170. https://doi.org/10.31602/al-adl.v15i1.7367.
Atmaja, Galih, Yefta Damar, Tri Mulyani, dan Amri Panahatan Sihotang. “Analisis Yuridis Mengenai Hak Mengeluarkan Pendapat dalam Perspektif Hak Asasi Manusia.” Semarang Law Review 1, no. 1 (2022): 128–140. https://doi.org/10.26623/slr.v1i1.2354
Cahyadi, Thalis Noor. “Aspek Hukum Pemanfaatan Digital Signature dalam Meningkatkan Efisiensi, Akses, dan Kualitas Fintech Syariah.” Jurnal Rechts Vinding: Media Pembinaan Hukum Nasional 9, no. 2 (2020): 219–238. https://doi.org/10.33331/rechtsvinding.v9i2.424.
Destia, Rahma, Rumzi Samin, dan Ramadhani Setiawan. “Implementasi Program Rehabilitasi Penyalahgunaan Narkoba di BNN Kota Tanjungpinang Kepulauan Riau.” Perkara: Jurnal Ilmu Hukum dan Politik 1, no. 3 (2023): 1–12.
Fakultas Hukum Universitas Muhammadiyah Sumatera Utara, dan Ida Hanifah. “Peran dan Tanggung Jawab Negara dalam Perlindungan Hukum Tenaga Kerja Indonesia yang Bermasalah di Luar Negeri.” De Lega Lata: Jurnal Ilmu Hukum 5, no. 1 (2020): 10–23. https://doi.org/10.30596/dll.v5i1.3303.
Hubaib, Futum, Jamil Bazarah, dan Ahmad Jubaidi. “Konsep Pelayanan Publik di Indonesia: Analisis Literasi Penyelenggaraan Pelayanan Publik di Indonesia.” Dedikasi 22, no. 2 (2021): 105–116. https://doi.org/10.31293/ddk.v22i2.5860.
Muriawan, Adji, Subarkah Subarkah, dan Sulistyowati Sulistyowati. “Optimalisasi Pelayanan Publik: Kajian Layanan Administrasi Kependudukan di Tingkat Kecamatan Kota Kudus.” Jurnal Suara Keadilan 21, no. 1 (2020): 1–16. https://doi.org/10.24176/sk.v21i1.5675.
Safaria, Anne Friday, dan Agung Gumelar. “Implementasi Program Rehabilitasi Medis Pengguna Narkotika pada Badan Narkotika Nasional Kabupaten Sumedang.” JRPA: Journal of Regional Public Administration 8, no. 1 (2023): 1–15.
Sihotang, Jus Samuel. “Good Governance dalam Pelayanan Publik.” Trending: Jurnal Manajemen dan Ekonomi 1, no. 2 (2023): 188–201. https://doi.org/10.30640/trending.v1i2.880.
Supena, Cecep Cahya. “Tinjauan tentang Konsep Negara Hukum Indonesia pada Masa Sebelum dan Sesudah Amandemen Undang-Undang Dasar Negara Republik Indonesia Tahun 1945.” Moderat: Jurnal Ilmiah Ilmu Pemerintahan 9, no. 2 (2023): 372–388. https://doi.org/10.25157/moderat.v9i2.3125.
Titania, Madeleine Yeza. “Kualitas dan Kepatuhan Pelayanan Publik oleh Pemerintah di Indonesia Berdasarkan Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.” JISIP (Jurnal Ilmu Sosial dan Pendidikan) 7, no. 1 (2023). https://doi.org/10.58258/jisip.v7i1.4160.
Wiratno, Wiratno. “Implementasi Peningkatan Kualitas Pelayanan Publik Pemerintah Daerah Kabupaten Bone, Sulawesi Selatan.” Supremasi Hukum 16, no. 2 (2020): 1–23. https://doi.org/10.33592/jsh.v16i2.739.
Yanti, Risma, dan Lilis Suryani. “Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat pada Kantor Kecamatan Jaro Kabupaten Tabalong.” JAPB 7 (2024): 1–12.
DOI: https://doi.org/10.36987/jiad.v13i4.6722
Refbacks
- There are currently no refbacks.
<
